Privacy policy

This is the policy text published on the existing Inventory Ahead website. View original policy ↗

Privacy Policy

Effective Date: 2023-01-01

At Inventory Ahead, LLC, (“Inventory Ahead”, “we”, “our” or “us”), we respect your privacy. We have implemented this privacy policy (“Privacy Policy”) to explain our data collection and use practices with respect to all of our Applications (as defined below).

For purposes of this Privacy Policy, your use of (i) the website located at www.InventoryAhead.com, (ii) the Inventory Ahead account, platform, and/or portal, (iii) any of our mobile applications (or “app”), or (iv) any of our products and services, shall collectively be referred to as use of our “Applications.”

Your use of any of our Applications means that you have read, understood, and accepted the terms of this Privacy Policy. When we refer to Applications that we sell to you or that you purchase from us, “sell” and “purchase” shall also refer to the products or services that are licensed to you or which you otherwise subscribed to and/or are permitted access and use to in accordance with our Terms of Use.

Not all of our Applications have released, but when they are, this Privacy Policy shall continue to be your sole source of disclosure about the information that we collect, use, and share with respect to those Applications.

This Privacy Policy pertains to our data collection and use practices for information that we receive from you, from our trustworthy third-party partners, from your use of our Applications or for any of our subscribing clients. Any personal information that you provide to our partners, vendors, distributors, or other parties is subject to the respective privacy policies of these other parties and not this Privacy Policy. Accordingly, be sure to carefully review the privacy policies of these other parties for how they collect and use your information.

What Information We Collect

Through your use of one or more of our Applications, depending upon which Application is being used, we collect one or more of the following types of personal information, either directly from you and/or from our integration partners: name, username, physical address, phone number, email address, credit card or other payment method information, order data, shipping addresses, purchase history, pricing and cost information, purchase order information, amount of product sold, inventory information, financial information, industry information, logistics information, information about your customers, and various email content information.

Children’s Privacy

Our Applications and marketing are not directed to and Inventory Ahead does not knowingly collect personal information from children under the age of 13. If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it, please contact us by emailing us at privacy@InventoryAhead.com.

How We Use Information About You

We use the information we collect from you or about you in order to provide you with the following:

• To Enter into a Contract: To assist the transactions that you request, such as helping you purchase, sell, ship, or fulfill orders for various products or to provide you with various subscription or other services. To provide customer support and troubleshooting services related to your interactions with us, your use of our Applications, or to respond to your inquiries.
• To Deliver Results: To communicate important information about the Applications that you purchased, either directly from us, through one of our partners, distributors, or through one or more of our Applications. To assist us in providing more and better Applications: for example, to evaluate and improve the performance of our Applications, to assess the quality of the Applications used, and to help us learn how our clients, partners, vendors, or end-users navigate and utilize our Applications so that we may deliver a customized and better experience.
• To Develop Profiles: To develop a profile of you and your interactions with us so that we can provide tailored offers, opportunities, and services that may be of interest to you.
• To Ensure Security: To protect our legal rights and manage the security of our networks and property, including to protect Applications from security incidents and abuse.
• To Share with Third Parties: To share your information with third parties in order to prevent fraud, criminal or other inappropriate behavior and protect our business interests and rights, privacy, safety, and property, or that of the public. To share your information with third parties in order to permit us to pursue available remedies or limit damage that we may sustain or to enforce the terms of our Terms of Use. We may also disclose your information to third parties if the rights of another client, partner, or vendor may be violated.
• To Comply with Legal Obligations: Where necessary for us to comply with a legal obligation, such as to respond to a request for information from a government authority or other party when we are required by law or in response to legal process, obligation, or request.

EU-U.S. and Swiss-U.S. Privacy Shield Frameworks

Inventory Ahead, LLC complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, United Kingdom, and/or Switzerland to the United States. Inventory Ahead has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, please visit Privacy Shield.

Inventory Ahead is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Inventory Ahead complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, United Kingdom, and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Inventory Ahead is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Inventory Ahead may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, Inventory Ahead commits to resolve complaints about our collection or use of your personal information. EU, United Kingdom, and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Inventory Ahead LLC at privacy@InventoryAhead.com.

Inventory Ahead LLC has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, you may visit JAMS EU-U.S. Privacy Shield for more information or to file a complaint (free of charge).

To facilitate fast and convenient resolution of complaints, you agree to participate in online dispute resolution through JAMS Online Mediation (Endispute).

Under certain conditions, Privacy Shield provides the right to invoke binding arbitration when other dispute resolution procedures have not provided resolution. This is described in Annex I to the Privacy Shield.

Security of Your Personal Information

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of your personal information. We maintain organizational, technical, and administrative measures designed to protect your personal information within our organization against unauthorized access, distribution, loss, alteration, or misuse. Whenever we share your personal information with others in connection with providing the products and services that you request from us, we also insist that they do the same. Your personal information is also only accessible to a limited number of personnel who need access to the information in order to perform their duties and when we share with or receive personal information about you from others, all data transmissions are encrypted. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately by email at privacy@InventoryAhead.com.

Your user registration or account information is password-protected. You may edit your user registration or account information by using your email address (that also serves as your username), “team name,” and password. We strongly recommend that you do not divulge your password to anyone and when you register or open an account with us, we provide you with instructions on how to select a strong password. You may change your password at any time and all password resets are communicated to you using only the email address that you submitted to us. Also, remember to sign out of your registration account and close your browser whenever you have finished your browser session.

Retention (Storage) of Your Personal Information

We retain your personal information for as long as we need to fulfill our business purposes, as set out below:

• Product and Service transactions: We retain for a period of time your personal information associated with your registered user account, including records of payment you have made from the date of the transaction. In general, however, when you terminate your relationship with us and no longer wish to use any of our Applications, we purge or delete the information that we have retained about you since there is no reason or purpose for retaining this information (but see “Disputes and law enforcement” discussion below). In other instances, where the information about you originates from a third party because you had opened up an account with that third party, the information about you that we may have received from that party may not be purged unless requested by you.
• Use of our products and services and customer service-related queries: We retain and track for a period of time the information associated with your use of our Applications, including information received from our Applications while in use, your device machine name, your IP address, your WiFi and account information (but not your WiFi password or SSID), and general queries and complaints that you may make regarding our Applications. In general, however, when you terminate your relationship with us and no longer wish to use any of our Applications, we purge or delete the information that we have retained about you since there is no reason or purpose for retaining this information (but see “Disputes and law enforcement” discussion below). In other instances, where the information about you originates from a third party because you had opened up an account with that third party, the information about you that we may have received from that party may not be purged unless requested by you.
• Disputes & law enforcement: If we are involved in litigation or a governmental or regulatory investigation, then notwithstanding the above we keep or retain information throughout the period of litigation or investigation and for a period of time after that. If a settlement means that we have to keep information longer, then we keep information for the period required to administer the settlement. If we provide information to law enforcement agencies, then we keep a record of this for a period of time beyond the end of the investigation.

Who We Share Information With

• Business Partners and Vendors: We may share all or some portion of your information with our trustworthy business partners and vendors (1) in order for us to provide you with our Applications, (2) to enhance the functionality, features, and quality of our Applications, (3) to help us store and host our Applications, to make them function properly and in a secure manner, (4) to monitor our own systems and operations to maintain their performance and security for the benefit of our users and clients and the Applications that they use, (5) to help us complete a transaction with you or to fulfill an order, service, or delivery request, (6) to produce the data and reports our Applications are intended to generate for our users and clients, (7) to help us send you notifications regarding our Applications or to respond to your inquiries, (8) to help us activate, monitor, and analyze the data generated by our Applications and to troubleshoot and analyze the performance of our Applications, and (9) to provide you with surveys, promotional, advertising, or marketing information about our Applications and to collect information about you especially if you are going to use one of our Applications.
• All of our third-party business partners and vendors are restricted from sharing your information with others for any other purposes other than to provide you with the Applications that you have requested from us.
• Should you subscribe to Inventory Ahead, all of your credit card payment information is handled, stored, and processed by our payment processor in accordance with the payment card industry data security standards. We do not store, process, or transmit any cardholder or payment processing data on our systems and we rely entirely on the payment service provider to handle these functions.
• We will also share your information with third parties when you have requested us to do so. Should you decide to use a third party to pay for the use of one or more of our products or services, we will share that information with such a party.
• If you are using one of our products or services that is interfaced, integrated with, or connected with another one of our products, services, and/or with other third-party products or services from one of our integration partners, our products and services are designed to automatically share with these other products, services, or partners certain information, such as configuration data and data about a designated transaction. If you choose to open an account with one of our integration partners so that they may connect their products or services with any of our Applications, you may not be required to provide your permission in order to enable the exchange of data between these products and services.

Government Authorities

Your personal information may also be shared as needed with government authorities for law enforcement, to respond to a request for information from a government authority or other party when we are required by law or in response to legal process, obligation, or request.

Aggregated Information

We may also use for our internal decision-making purposes and for internal research and outside publication, information that we have aggregated or anonymized so that the information no longer reveals personal identity. We may use and share this aggregated or anonymized data with our users and clients so that they can gauge their transaction performance against that of a larger community or within their respective industry, to raise awareness about generic business issues important to our clients, to improve the performance and quality of our existing and future Applications, to spot and comment on various industry trends or for other analytical purposes that you have requested be administered by your request to use one or more of our Applications that are designed to provide you with such analytical data. We may also share this aggregated and anonymized information with our partners and/or other subscribing clients in order to assist them with their transactions. Whenever we share aggregated or anonymized data with others, we also take steps to prevent the recipient of the data from being able to seek to determine personal identity.

Sale, Merger or Change in Control

Your information may also be transferred to another company in the event of a transfer, change of ownership, reorganization, or assignment of all or part of our business or assets. This will occur if the parties have entered into an agreement under which the collection, use, and disclosure of the information are limited to those purposes of the business transaction, including a determination of whether or not to proceed with the business transaction. We will post a prominent notice on our website for thirty (30) days of any such change in ownership or control of your personal information or as otherwise may be required or permitted by law.

Your California Privacy Rights

If you are a California resident consumer, California resident professional, or California resident employee of Inventory Ahead or California resident job applicant to Inventory Ahead, effective January 1, 2020, you are afforded additional rights under the California Consumer Privacy Act including its most recent amendments set forth under the California Privacy Rights Act (collectively the “CCPA”) which amendments were made effective January 1, 2023, regarding the collection, use, disclosure, and sale of your personal information and/or sensitive personal information.

Please be sure to review the Inventory Ahead “Your California Privacy Rights” addendum to this Privacy Policy for information concerning your California privacy rights. You may access this addendum by clicking here.

Your GDPR Privacy Rights

If you are an individual located in any one of the European Union (EU) member countries, the United Kingdom, Iceland, Liechtenstein, Norway, or Switzerland and you provide us with your personal data, you are afforded widespread privacy rights under the General Data Protection Regulation (GDPR) effective May 25, 2018. Under the GDPR, higher standards on what is considered the lawful processing of your data are imposed; there are more explicit privacy rights afforded to you; and there are accountability standards imposed on organizations that collect, handle, store, and/or process your data.

Please be sure to review the Inventory Ahead “Your GDPR Privacy Rights” addendum to this Privacy Policy. You can access this addendum by clicking here.

Our Use of Cookies

When you visit or use one or more of our Applications, our Application(s) may store or retrieve information about your browser and device, usually in the form of cookies. Cookies allow our Applications to remember your preferences and improve your user experience. The information that is stored and retrieved using cookies could be about you, your preferences, or the device you’re using and is often used to make the site work as you expect or want it to. The information does not usually directly identify you, and our Applications give you a more personalized online experience.

Because we rely on cookies to provide the best possible online experience for you and a smooth, often custom browsing experience, you must accept our use of cookies in order to use our Applications.

Here are more details about the types of Cookies we use:

• Essential Cookies: These cookies do not store any personally identifiable information and are necessary for our Applications to properly function, for you to navigate our Applications and to use their various features. These cookies expire at the end of your browsing session.
• Functional Cookies: These cookies allow our Applications to remember the choices you make and to provide enhanced and more personal features such as storing your login account information, your setting of certain preferences, or to assist you in completing certain forms.
• Performance Cookies: These cookies collect information about how you interact with our Applications and are used to improve your experience. They don’t contain personal information that can be used to identify you and we use these cookies to measure and improve our Applications’ performance, to determine the number of visitors to our Applications, which pages or sections of our Applications are the most frequented, how visitors move around our Applications and where our web traffic is coming from. All information that these cookies collect is aggregated and therefore anonymous.
• Some newer web browsers may also incorporate various “Do Not Track” features.” Our Applications currently do not respond to “Do Not Track” requests or headers from these browsers.

How Can You Manage Cookies?

Session cookies are used for your current browser session and will expire after you close your browser. Persistent cookies are used to enhance your experience between Application visits and will remain on your computer or device until you delete or block them or until they reach their set expiration date.

You always have the ability to set your browser to disable all cookies or to indicate when a cookie is being set, although doing so will mean that our Applications and the various products and services including content and reports provided to you may not function properly or in ways that you want or expect. To learn more about how to control or disable cookies within most browsers, consult the “Help” section of your browser or device or visit www.allaboutcookies.org.

Changes To This Privacy Policy

As necessary, we will update our Privacy Policy to reflect changes in our privacy practices. If we make any material changes, we will post a notice on our website and our apps (if applicable) or as otherwise may be required or permitted by law, prior to the change becoming effective. We encourage you to periodically review this Privacy Policy displayed on our website and our apps (if applicable) for the latest information on our privacy practices.

Privacy Questions / Feedback

If you have questions or concerns about InventoryAhead’s Privacy Policy, please contact us at privacy@InventoryAhead.com.